F.A.Q

Many reasons actually.
We have a pier, great walks along the seafront - also popular for cyclists, as the area is in general quite flat and safe.
We have 2 castles in walking distance with Dover castle just a few miles away.
Nice shopping center with many quaint family owned/managed shops and cafes.
Indoor swimming pool just 15 minutes away in the adjoining town of Walmer.
Sea fishing (from the beach and pier) - lake fishing (Cotterton), approx. 10 minutes by car.
We have many quality restaurants close at hand, plus some very good public houses with local 'real ales'.

Want to know more about Deal then please click on the link below
Thank You 

 http://aboutdeal.co.uk/

Check in time is from 2.30pm everyday.
If you arrive early you maybe lucky, as your bedroom maybe ready.
Otherwise, we have a luggage hold at reception where you can store your belongings until the bedroom is ready for you. You can at your leisure then reurn and take your belongings or one of our staff will place them in your bedroom when the room is completed.
Check out is by 11.00am everyday, unless a later time has been agreed with the management.
If you are not leaving Deal until later in the day - You are welcome to leave your belongings in our hold until later in the day and collected at a time suitable for yourselves.

General Reservation Information: Check in: 2.30pm - 11.00pm Late arrivals: Secure key box is available / Request for this service must be made on the day of arrival, as the code is changed daily. If you should arrive early and unable to go direct to your bedroom, we have a luggage hold at reception for your use. Check out: By 11.00am. Late check out must be authorised by management otherwise a penalty may be incurred.
Pets are not allowed, unless authorised by management.
Breakfast: Breakfast is served in our restaurant between the hours of 7.00am & 9.30am daily and is included in your room rate.
Direct Reservation / Deposit Policy: 
Guest guarantee credit card booking
Every guest making a reservation at the Waterfront Hotel, Deal, Kent has to make a deposit of 40% of the total amount to confirm the reservation. The deposit can only be paid by credit / debit card.
The rest of the amount shall be charged from the credit card 3 business days prior to arrival at the Waterfront Hotel, Deal, Kent.
Cancellation / No-Show Policy: 
Guarantee by credit card: The guest is allowed to modify / cancel the reservation by email or phone at least 7 days prior to the arrival date - no cancellation fees apply and a refund of the total amount shall be granted. At least 5 days prior to the arrival date - 70% refund of the total amount shall be granted. At least 48 hours prior to the arrival date - 30% refund of the total amount shall be granted. If the time for cancelling without penalty has passed, the forfeiture amount will be 100%. The refund policy is based on the total amount of the stay, not on the prepaid 40% to confirm reservation. In case of proved deaths or accidents, a refund may be granted at the General Manager’s and / or Front Office Manager’s discretion.

Sadly we have stopped allowing pets stay at our hotel, due to the constant damage caused to our furniture and linen.
We love animals and loved having the majority stay with us, but recently owners have not followed our simple procedures.
It has become costly having to replace linen and damage done to our bedrooms.

No, sadly - Very few hotels have parking facilities in the area, but there are several close bye.
The nearest is just seconds to the rear of our hotel.
The cost is £1.60p per hour, between the hours of 9.00am and 6.00pm (Same charges apply on Sundays).
If you desire a lay in the following morning, you can pay monies into the parking machine after 6.00pm the previous evening - This will allow you up to 3 hours the following morning.

We provide maps of these parking area's at reception or you can e mail us and we'll happily send a copy through to you.

If you do not intend to use your car whilst visiting Deal or rarley use it, you can park in Deal's railway station car park (Opposite Sansbury's Supermarket /Deal municipal car park), as the rate here all day is very reasonable.

Surprisingly, there is 'free' parking on the seafront.
If you drive just 2 minutes along the seafront ( heading towards Sandwich Bay - Away from Dover ), past our hotel and the royal hotel, you'll be able to park (after approx. 7 parking bays - close to public shelter ).
8 minutes to walk back to the Waterfront Hotel.

Please check out our other link 'DEAL PARKING INFORMATION', as this page offer's full information... including parking charges and much more !

Yes
We have 2 Quad rooms with a double bed and adult bunk bed (Rooms 6 and 14).
We also have a triple room which consists of a double bed and a single bed (Room 16).
We have 2 cots available on request and 2 high chairs for use in the dinning room.

*We offer a children's menu with drink included in our cafe / restaurant.
  We can normally rustle up some thing for the little ones to eat if there's nothing     they fancy off our menu's too !

'IN HOUSE BREAKFAST'

Monday through to Sunday:
7.30am - 9.30am

We have a varied choice of breakfast's available for our hotel guest's to choose from including oak smoked kippers, smoked haddock and eggs benedictine/eggs royale.

Vegetarian / Vegan / Gluten Free / Lacto free products readlily available

WE ALSO OFFER FROM OUR BUFFET ROOM:
Cereals, yoghurt, fresh fruit and more to help yourselves to.

If you wish to come down later for breakfast - You are welcome to do so, but the buffet room closes as times state above (Wednesday to Saturday).
Please note: Vacation of your room must be 11.00am or before
( on the day of departure )

Early departures:
We can arrange sandwiches, fruit etc for early departures - Providing we are notified before 9.00pm the previous evening at no further charge

WINTER HOURS
Monday & Tuesdays limited hours:   7.30am until 10.00am
Wednesday through to Saturday:   7.30am until mid day
Sundays:   Reservations only until 10.00am

WINTER OFFER
REGULAR BREAKFAST WITH TOAST & BUTTER PLUS HOT DRINK JUST...£6.95

Yes we do.
We provide a range of foods for people with food intolerances for breakfast, lunch and dinner
We are normally informed by our guest's before arrival of special dietary requirements, but we are very conscious and well prepared for our guest's needs and should the occasion arise where there is something required that we don't stock..then we will proceed to purchase it with pleasure.

If you are unsure/concerned about any item of food that we offer - Please ask a member of staff to get detailed information about the item/s from our kitchen staff for you - It's our duty and pleasure to ensure your stay with us is satisfactory

We are open Wednesday evening to Saturday evening to the public at present (Winter Hours 2023)
6.00pm until 8.30pm plus Sunday lunch at present. Please check our restaurant pages for more information - Thank You.

To a degree, but due to the historic features of our property we are limited.
Any questions, please feel free to ask, as we wish your stay with us to be memorable 'for the right reasons'

All our bedrooms are en suite, except 2 that are at present offered as 'budget' rooms (7 & 8 ),  - which consist of the basics i.e. beds and wash hand basins. There are several bath/shower rooms on both floors which are for the use of these budget rooms.

Although basic, they both have superb sea views and were recently decorated to a very good standard and are of course very good value...

Please keep this in mind when booking these room

Please check out 'Photo's of our hotel & Deal' , as here you will see detailed photo's of our bedrooms and lots more !   

FIRST FLOOR (17 stairs from ground floor)
Room 4: 
View towards town
Double bedroom
En suite ( Bath & W.C )
Room 5:
View towards town
Double bedroom
En suite ( Shower & W.C )
Room 6:
View towards town
Family room - Double bed and adult bunk bed
En suite ( Shower & W.C )
Room 7:  'Budget Room'
Sea view
Twin bedroom
Shared facilities ( W.C's / Shower & Bath - Along corridor )
Room 8:  'Budget Room'
Sea view
Double bedroom
Shared facilities ( W.C's/Shower & Bath - Along corridor )
SECOND FLOOR (14 stairs from first floor)
Room 12:
View towards town
Double bedroom
En suite ( Shower & W.C )
Room 14:
Sea view
Family room - Double bed and adult bunk bed
En suite ( Bath & W.C )
Room 15:
Sea view
Double bedroom
En suite ( Bath & W.C )
Room 16:
Sea view
Triple bedroom - Double bed & single bed
En suite ( Shower & W.C )

Yes, we are open all year.

Our cafeteria/restaurant only closes on a Sunday evening.

The bar is open 7 days a week

Yes, we have a choice of menu's for special events such as small weddings, anniversaries, birthdays etc to suite all pocket's.

We offer either a selection of sit down menu's 1,2 3 courses etc
or a selection of hot and cold buffet menu's

You can of course pick a selection of dishes off our regular menu's (popular)

We seat 32 comfortably in our main dinning room, plus a further 10 in our bar area..Exterior seating for 16 'weather permitting' !!

Yes we do - It's free throughout the hotel.
Normally works just fine, but if there's a hitch - reception will offer you the code/s with pleasure.
There are also USB ports incorporated  into the plug socket panels in all bedrooms.

Yes we do: There is a hair dryer in each room, normally found in one of the bedside cabinets.
We have a small cabinet in reception where you can purchase a tooth brush, tooth paste and other useful items.